Refund policy

We want you to be happy with your gift. If something is wrong, tell us and we will make it right.

 

RETURNS. You may request a return within 30 days of delivery. Items must be unworn and returned in their original box and card packaging. Once we receive and inspect the item, we will refund the purchase price to your original payment method within 5 to 10 business days.

 

PERSONALIZED AND CUSTOM ITEMS. Products customized with a name, date, or custom message are made for you and cannot be returned unless they arrive damaged, defective, or personalized incorrectly on our end. If we made the mistake, we fix it at no cost to you.

 

DAMAGED OR DEFECTIVE. If your order arrives damaged or defective, email us within 14 days of delivery with a photo. We will send a replacement or issue a full refund, including shipping. You will not be asked to pay return postage on a damaged item.

 

WRONG ITEM. If we sent the wrong product, we cover everything. Keep the packaging and email us a photo, and we will ship the correct item immediately.

 

RETURN SHIPPING. For non-defective returns, the customer is responsible for return shipping. We recommend a tracked service, as we cannot refund an item we do not receive.

 

CANCELLATIONS. Orders can be cancelled for a full refund before they ship. Our items typically ship within 3 business days, so please contact us quickly.

 

HOW TO START A RETURN. Email us with your order number and what went wrong. We reply to every message.