Terms of Service

Last updated: August 2026

Welcome to Say Softly ("we," "us," "our"), operating at saysoftlygifts.com. By accessing or purchasing from our store, you agree to these Terms of Service. Please read them carefully.

1. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order with us.

2. Products

Our necklaces and gift items are gold-, rose-gold-, or silver-plated fashion jewelry. Colors and finishes may vary slightly from images due to screen settings and photography. Each item arrives with a message card in a presentation box.

3. Pricing & Payment

All prices are listed in US dollars. We reserve the right to correct pricing errors and to change prices at any time before an order is placed. Applicable shipping is calculated and shown at checkout before payment; no charges are added after checkout. Payment is processed securely through Shopify Payments.

4. Orders

Placing an order is an offer to purchase. We may accept or decline any order, and may cancel and refund an order if an item is unavailable or if we suspect fraud. You are responsible for providing an accurate shipping address — please contact us immediately if you need to correct it.

5. Shipping

Orders ship from our United States fulfillment center, typically within 3 business days, with tracking provided. Standard US delivery generally takes 3–7 business days after shipment. Delivery times are estimates and are not guaranteed. Please see our Shipping Policy for full details.

6. Returns & Refunds

If your order arrives damaged, incorrect, or is affected by a shipping error, contact us and we will make it right. Please see our Refund Policy for full details on eligibility and process.

7. Intellectual Property

All content on this site — text, images, logos, and designs — is owned by or licensed to Say Softly and may not be copied or used without permission.

8. Acceptable Use

You agree not to use the site for any unlawful purpose, to attempt to gain unauthorized access to our systems, or to interfere with the site's operation.

9. Disclaimers & Limitation of Liability

The site and products are provided "as is." To the fullest extent permitted by law, Say Softly is not liable for any indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability for any claim is limited to the amount you paid for the relevant order.

10. Governing Law

These Terms are governed by the laws of the United States and the state in which the business is registered, without regard to conflict-of-law principles.